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Implementing Quality : A Practical Guide to Tools and Techniques Heiner Schenke she has no idea howAuthor(s): Ron Basu Implementing Quality provides readers with the basics of how to manage for consistently high quality and gives good coverage of both simple tools and advanced techniques which can be used in all businesses. Most books on managing quality focus on concepts and strategy rather than how to make it happen, but this text gives guidance on how to use these tools for different situations such as new start up companies, stalled projects
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