LLND Kit-SIRSS00032 Manage workplace responses to disrespectful, aggressive or abusive customer behaviour Skill Set Graduate Diploma Units of competency BSBTEC202 Use

Units of competency BSBTEC202 Use digital technologies to communicate in a work environment BSBDAT201 Collect and record data SIRXCEG002 Assist with customer difficulties SIRXPDK001 Advise on products and services If you require RPL Kits with comprehensive benchmarking

charge and replace batteries and jump-start vehicles If you require RPL Kits with comprehensive benchmarking

Units of competency AHCPCM204 Recognise plants AHCECR203 Perform basic ecological restoration works AHCFAU202 Recognise fauna If you require RPL Kits with comprehensive benchmarking

Core units CHCECE030 Support inclusion and diversity CHCECE031 Support children’s health

LLND Kit-SIRSS00032 Manage workplace responses to disrespectful, aggressive or abusive customer behaviour Skill Set Graduate Diploma Units of competency BSBTEC202 UseEmpower Your Learners with Foundational Excellence In todays evolving vocational education and training environment, the identification and support of learners Language, Literacy, Numeracy, and Digital (LLND) skills are crucial for both compliance and learner success. CAQAs LLND Kit is a complete, audit ready assessment and support solution designed to help Registered Training Organisations (RTOs) identify, assess, and strengthen these foundational